General Inquiries
How do I join HearMe?
You can download HearMe from the Apple or Google Play store and create your account to start chatting with a listener in minutes. 

How much does it cost?
Currently, we’re offering a subscription model ($7.99/mo or $69.99/yr USD) which allows us to focus on providing high-quality listener support to our members and to expand our listener training programs. Your first 30 days are free to try.

I was a member on the old HearMe App, what should I do now?
The old application will no longer be supported after October 31st. You will need to download the new app and create a brand-new account to get started. Please be aware that your chat history and profile information will not transfer over, however, all data is kept safe and confidential.

The new application has increased stability, a cleaner look, and will have more capacity for expanding our features and capabilities over time. Currently, we’re offering a subscription model ($7.99/mo or $69.99/yr USD) which allows us to focus on providing high-quality listener support to our members and to expand our listener training programs.

What is the difference between peer support and therapy?
Peer support is the evidence-based practice where people with shared lived experiences are trained to provide knowledge, emotional, social, or practical help to others.  Our Listeners are all trained in providing peer support in areas of advocacy, mental health & wellness, self-care, trauma & crisis prevention, ethics, and motivation & empowerment. HearMe Listeners are not licensed therapists and HearMe is not a replacement for therapy, crisis hotline, or for serious mental health issues that require a professional. HearMe can complement traditional therapy, providing a safe space and a trained Listener who will help you express yourself and clear your mind.

Who are HearMe Listeners?
HearMe Listeners are a diverse group of trained peers and social work interns who want to be a source of support for another person. Listeners have access to a wealth of educational resources so that they have the skills needed to support you.

What kinds of things can I talk about?
HearMe is a judgment-free space to discuss whatever is on your mind. You can choose from topics such as health and wellness, work stress, LGBTQIA+ & identity, parenting, or just to talk. 

Are my conversations confidential? How is my privacy protected?
With HearMe, you never have to worry that your conversations will be shared. Text chats are kept anonymous, and Listeners uphold the strictest levels of confidentiality. HearMe does not disclose your identity or any personal information, except your first name and initial message, to Listeners. Listeners will never ask you to disclose your full name, address, email, social media or any other confidential information, and all of your chat data is encrypted. You can read HearMe’s full privacy policy here.

Are there any age restrictions?
You need to be 18+ to join HearMe at this time.

I am experiencing a crisis. Can HearMe help?
HearMe is not a crisis resource. If you are having thoughts of self-harm or suicide, or of hurting someone else, contact the crisis lifeline at 988 to speak to a trained counselor and be connected to resources. Learn more at 988lifeline.org.

Listener Inquiries View a full list of Listener FAQs.
How can I become a listener? 
You've reached out at the right time! HearMe is actually growing and we'll be announcing new opportunities to be a Listener soon. If you'd like to be notified when that time comes, please complete the form here: tinyurl.com/bealistener

I was a listener on the old app, how can I continue to be a listener on the new app?
HearMe will be launching an expanded Active Listener training this Fall on our new learning management platform. Since we are starting a new chapter, completing this training will be required for all Listeners. If you are interested in growing with HearMe and would like to continue being a Listener on the new app, please complete this form and we will let you know when the training is live.

Do you offer internships?
Yes, HearMe does offer internships! To inquire about the program, please send your inquiry to internship-requests@hearme.app.

Technical Support
I'm experiencing technical difficulties with the app. Who can help me with this?

To report tech issues, go to the settings cog in the bottom right corner, then select "Report an Issue". Once you've added details about the issue you're having, send your report by hitting "Submit". You may also contact us via email at enterprise.support@hearme.app, but through the app works best.

I’m experiencing payment issues.
All payment inquiries will need to be handled through the app store (IOS or Google Play). We’ve linked some articles that may be helpful below.
Apple Store
Google Play

How do I cancel my subscription?
All payment inquiries will need to be handled through the app store (IOS or Google Play). We’ve linked some articles that may be helpful below.
Apple Store
Google Play