FAQs & Resource

General
Listener
Technical
  • How do I join HearMe?
    You can download HearMe from the Apple or Google Play store and create your account to start chatting with a listener in minutes.
  • How much does it cost?
    HearMe is a subscription-based service ($7.99/mo or $69.99/yr USD) that allows us to focus on providing high-quality listener support to our members and expanding our listener training programs.
  • Who are HearMe Listeners?
    HearMe Listeners are a diverse group of trained peers and social work interns who want to be a source of support for another person. Listeners have access to a wealth of educational resources so that they have the skills needed to support you. If you are interested in becoming a HearMe Listener, please fill out this form.
  • ‍What kinds of things can I talk about?
    HearMe is a judgment-free space to discuss whatever is on your mind. You can choose from topics such as health and wellness, work stress, LGBTQIA+ & identity, parenting, or just to talk.
  • Are my conversations confidential? How is my privacy protected?
    With HearMe, you never have to worry that your conversations will be shared. Text chats are kept anonymous, and Listeners uphold the strictest levels of confidentiality. HearMe does not disclose your identity or any personal information, except your first name and initial message, to Listeners. Listeners will never ask you to disclose your full name, address, email, social media or any other confidential information, and all of your chat data is encrypted. You can read HearMe’s full privacy policy here.
  • ‍Are there any age restrictions?
    You need to be 18+ to join HearMe at this time.
  • ‍‍I am experiencing a crisis. Can HearMe help?
    HearMe is not a crisis resource. If you are having thoughts of self-harm or suicide, or of hurting someone else, contact the crisis lifeline at 988 to speak to a trained counselor and be connected to resources. Learn more at 988lifeline.org.
  • How can I become a listener?
    You've reached out at the right time! HearMe is actually growing and we'll be announcing new opportunities to be a Listener soon. If you'd like to be notified when that time comes, please complete the form here: tinyurl.com/bealistener
  • ‍I was a listener on the old app, how can I continue to be a listener on the new app?
    HearMe will be launching an expanded Active Listener training this Fall on our new learning management platform. Since we are starting a new chapter, completing this training will be required for all Listeners. If you are interested in growing with HearMe and would like to continue being a Listener on the new app, please complete this form and we will let you know when the training is live.
  • ‍‍‍‍Do you offer internships?
    Yes, HearMe does offer internships! To inquire about the program, please send your inquiry to internship-requests@hearme.app. Learn more
  • I'm experiencing technical difficulties with the app. Who can help me with this?‍
    To report tech issues, go to the settings cog in the bottom right corner, then select "Report an Issue". Once you've added details about the issue you're having, send your report by hitting "Submit". You may also contact us via email at support@hearme.app, but through the app works best.
  • ‍I’m experiencing payment issues.
    All payment inquiries will need to be handled through the app store (IOS or Google Play). We’ve linked some articles that may be helpful below.‍
    ‍    Apple Store
    ‍    Google Play
  • ‍How do I cancel my subscription?
    All payment inquiries will need to be handled through the app store (IOS or Google Play). We’ve linked some articles that may be helpful below. You can also request your account be deleted via the settings tab on the app.
    ‍    ‍‍Apple Store
    ‍    Google Play

Resources

Find a therapist

988 Suicide and Crisis Lifeline (USA)

The Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals in the United States.

  • Call 988
  • Text 988
  • Chat

International Suicide Hotline & Resources

Sexual Assault Hotline (USA)

US Veterans Crisis Hotline

SAFE Alternatives for self injurers

Al-Anon

211 United Way for Resources (USA)

National Alliance on Mental Illness (NAMI)

(Mon - Fri - 10 am - 10 pm EST)

YOUTH

The Trevor Project

The Trevor Project aims to end suicide among LGBTQIA+ young people

Teen Line

  • Call: 1-800-852-8336 (6 pm-10 pm PST )
  • Text 'TEEN' to 839863 (6 pm - 9 pm PST)
  • teenlineonline.org

National Runaway Switchboard

Join our Email List

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HearMe is not a crisis hotline or for serious mental health issues that require a mental health professional. If you are in crisis, do not use the site or app, and please contact the National Suicide Prevention Hotline at 988 for immediate help or talk to a mental health professional.

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Be yourself. We'll listen.